Turning security into peace of mind.
Our experienced team has walked in your shoes. We understand what keeps you up at night. Our people deliver peace of mind.
Three operational pillars that support the promise
Innovative offerings
Innovative approaches to people and technology that deliver positive outcomes.
The future of commercial security isn’t simply more guards or more cameras. It’s the intelligent integration of trained professionals, modern technology, and accountable management.
Efficient and transparent operations
That prevent and react to surprises.
Clients need the promise kept. Surprises are prevented before they become incidents, and those that still happen are met with a rapid prepared response. One monitoring desk, one log and plain-language reporting mean the client sees what SkyTerra sees.
People behind the promise
High-quality, well-trained, empathetic people.
Officers and operators selected for judgment and trained for the specific site. Compensation and benefits above the industry norm lead to some of the lowest turnover rates in the industry, creating consistency on site.
Scored every month
Each site is reviewed monthly with site leadership and quarterly with the client’s corporate team. A miss comes with a written action plan and a date.
Officer ranking
Officer ranking
Every officer on the account is ranked on performance, attendance and conduct, so strong performers are recognized and gaps are addressed early.
Turnover
Turnover
Officer departures are tracked every month. Turnover above the agreed threshold requires a written explanation and an action plan.
Fill rate
Fill rate
Every scheduled hour, filled. An unfilled hour counts as a miss, not a rounding error.
Invoice accuracy
Invoice accuracy
Hours billed are reconciled against hours worked and the site budget. An invoice that needs correcting counts as a miss.
Post orders
Post orders
Site procedures are reviewed for accuracy, updated as the site changes, and rated as meets, exceeds, or needs work.
Wins and losses
Wins and losses
Successes and top performers are highlighted. Shortfalls are broken out with a plan of action and a timeline.
The people behind the promise
Security is a people business. Officers who are paid well, supported on site and measured every month stay longer and perform better.
Officers who are taken care of
- Wages set at the top of each local market.
- Rolling paid vacation, a matching 401(k), life insurance, and contributions toward health, dental and vision coverage.
- Top performers recognized at every site, every month.
An account team on site
- A dedicated account lead based in the region and working from the client’s sites, with authority to make operational decisions without waiting on corporate approval.
- Direct escalation to an executive who speaks for ownership.
Staffed when it counts
- Hiring completed in days, with background, employment history and drug screening.
- Flex officers built into the schedule to cover call-outs and the first days of a surge.
- Standing rosters for turnarounds and emergencies, reviewed monthly.
Contact us
Direct contact by phone or email. Provide the site location and requirements, and we’ll be in touch shortly.
Main line
SkyTerra Security Group
Phone(888) 388-1549
Houston(713) 280-3655
Emailinfo@SkyTerraSG.com
SkyTerra Security LLC5900 Balcones Dr, Ste 100
Austin, Texas 78731